Shop Land Return and Exchange Policy

At Shop Land, we prioritize customer satisfaction and strive to provide the best shopping experience through a clear and convenient return and exchange policy:

1. Return Conditions:
   • Customers can request a return within 14 days from the date of receipt.
   • Products must be unused, in their original condition, and in the original packaging.
   • Refunds will be processed using the original payment method after confirming compliance with the conditions.
2. Exchange Conditions:
   • Customers can request an exchange within 14 days from the date of receipt.
   • Products must be unused and in the original packaging.
   • Additional shipping fees may apply to some exchanged products.
3. Non-Returnable and Non-Exchangeable Items:
   • Perishable items (such as food and beverages).
   • Personal items (such as undergarments).
4. Return and Exchange Procedures:
   • Customers must submit a return or exchange request through our website or by contacting customer service.
   • Requests will be processed within 2-5 business days, and after approval, steps for shipping and returning the product will be provided.
5. Returns Due to Defects or Product Damage:
   • In cases of manufacturing defects or product damage, please contact customer service within 48 hours of receiving the product with photographic evidence.